Refill Prescriptions

Check the following before clicking submit:

• Whether you have any refills remaining:
  • If there are ZERO REFILLS REMAINING, contact your prescriber for a new prescription.
  • If the prescription has expired, contact your prescriber for a new prescription.
    Most prescriptions are only valid for one year from the written date; all refills that remain on a prescription are voided after the “Refills expire on” date as indicated on the label.
  • Submitting a refill request below for a prescription that has no refills remaining does not cause new refills to automatically pop into existence.
  • Obtaining a new prescription when the old one runs out is your responsibility.  You pay your physician for a medical evaluations and their expertise in managing your condition; included therein, if the treatment is pharmacological, is the periodic issuance of a prescription to enable you to obtain such medical treatment from a pharmacist.
• Whether your insurance will approve coverage of your refills:
  • Most insurance companies will decline to cover a refill if an insufficient amount of time has elapsed since the previous refill.
    The 80% rule is most common: a subsequent refill will only be covered after approximately 80% of the previous fill is used.
    For a 30 day supply, this works out to approximately 24 days.
  • Prescriptions rejected as being “too soon to refill” by your insurance may still be filled off insurance, should you choose (and at the pharmacist’s clinical discretion).
• Whether or not your medication is a special-order item (indicated by a yellow sticker on the vial OR in small print just below the directions on the label):
  • Most brand drugs arrive on the following business day by 11:00 am.
  • Special-order generics usually arrive on the following business day between 12:00 pm and 4:00 pm; those requested on Fridays and Saturdays will not arrive until the following Tuesday at the earliest.
  • When in doubt, allow two business days.
• If you are sending someone else to pick up your prescription for you, provide them with the basic information necessary for them to complete their quest.  Things like:
  • Your first and last names and date of birth;
  • Your home address; and
  • Which prescriptions you are expecting.